Fresh Flowers Guarantee & Returns Policy in Norbiton

Our Commitment to Fresh Flowers in Norbiton

At Flower Delivery Norbiton, we pride ourselves on being your trusted local florist, supplying premium fresh flowers across Norbiton to both households and local businesses. Our strong reputation is built on quality, reliability, and the guarantee of long-lasting floral arrangements delivered in their prime.

Freshness Guarantee & Window

Your satisfaction is our top priority. Every bouquet and arrangement is prepared using the freshest blooms sourced daily from our suppliers. We guarantee that our flowers will remain fresh for a minimum of five days from the time of delivery, provided they are cared for according to the instructions included with every order. Should your flowers show signs of wilting or spoilage within this window, please refer to our returns and refunds policy below.

Damaged-on-Arrival Policy

We strive to ensure every order arrives in perfect condition. In the rare event your flowers are delivered damaged or not as described, please notify us within 24 hours of delivery. To help us thoroughly address your concern, we may ask for a clear photograph of the arrangement showing the damage.

If damage is confirmed, we will offer you a full replacement at no extra cost, or a refund, whichever you prefer. Our drivers and packers are fully trained to handle your floral gifts with care, but should issues arise, you can shop with confidence knowing we are here to help.

Refunds & Replacement Options

If there is a quality issue or if the flowers do not meet our five-day freshness standard despite proper care, you may request a refund or a replacement. We approach each request individually with fairness and transparency. Please contact us within the guarantee period with your order details and a brief description of the issue.

When your claim is approved, refunds will be processed promptly via your original payment method. Alternatively, a fresh replacement bouquet can be dispatched at a suitable time for you, subject to the same delivery terms as your original order.

How to Make a Complaint

Your feedback helps us grow and serve you better. If you have a complaint about our flowers, service, or delivery, please reach out to us with your order number and specific details of your concern.

All complaints are logged and investigated by our Norbiton management team. We aim to acknowledge every complaint within two business days and provide a fair resolution as quickly as possible. Our local approach enables us to respond swiftly and personally to every customer issue.

Trusted Local Florist – Here for Norbiton

Flower Delivery Norbiton has been proudly serving Norbiton’s residents and businesses with high-quality fresh flowers and prompt, professional service. Our returns and refunds policy reflects our commitment to your complete satisfaction and the trust placed in us by our community. We stand by our fresh flowers guarantee, and we are always ready to put things right should any issue arise.

Thank you for choosing Flower Delivery Norbiton. We look forward to brightening your day with reliable flower delivery and dedicated customer care.