Privacy Policy for Flower Delivery Norbiton Customers

Introduction

At Flower Delivery Norbiton, we are dedicated to safeguarding your personal data and maintaining your privacy. This Privacy Policy explains how we collect, use, store, and protect your information in accordance with the General Data Protection Regulation (GDPR). This policy applies to all customers placing orders for flower delivery services in Norbiton and the surrounding districts. By using our services, you acknowledge the practices described below.

What Data We Collect

When you place an order with Flower Delivery Norbiton or make inquiries about our services, we may collect the following categories of personal data:

  • Identification Information: Your name, delivery recipient’s name (if different), and contact details (such as address and phone number).
  • Order Details: The products and services you order, payment confirmation information (we do not store full payment card details), and delivery instructions.
  • Communication Records: Copies of your correspondence with us, such as via forms or feedback.
  • Technical Information: Data concerning your use of our website or digital services, such as IP address, browser type, access times, and referring URLs. This information is collected via cookies and similar technologies for system security and analytics.

Lawful Basis for Processing

We process your personal data only when there is a lawful basis to do so. These bases include:

  • Contract Performance: To fulfill your flower delivery order, process your payment, manage delivery, and communicate with you regarding your order.
  • Legal Compliance: To fulfill our legal obligations, such as tax or accounting requirements.
  • Legitimate Interests: To improve our website, services, and customer experience; to prevent fraud; and for business administration.
  • Consent: Where we have asked for and you have provided specific consent, for example, for marketing communications. You may withdraw your consent at any time.

How We Use Your Data

Your data is used for the following purposes:

  • Processing and delivering your flower orders, including communicating with you regarding delivery details.
  • Processing payments and refunds.
  • Responding to inquiries, requests, or complaints.
  • Fulfilling legal and regulatory obligations.
  • Improving our products, services, and digital presence.
  • Sending limited marketing information, only with your consent.

Data Retention

We retain your personal data only as long as necessary to fulfill the purposes indicated above, including for the purposes of satisfying any legal, accounting, or reporting requirements. The typical retention periods are as follows:

  • Order and Transaction Data: Retained for up to seven years to comply with tax and contractual obligations.
  • Marketing Data: Retained until you withdraw consent or opt-out, after which it will be promptly deleted or anonymized.
  • Technical Information: Retained for a maximum of two years for analytical and security purposes.

After these periods, your personal data is securely deleted or anonymized.

Processors and Data Sharing

We may engage carefully selected third-party service providers (‘data processors’) to perform functions on our behalf, such as:

  • Payment processing services
  • IT hosting and maintenance providers
  • Delivery and logistics partners
  • Marketing service providers (only with your consent)

Such processors may have access to your personal data only as necessary to provide their services and are contractually bound to comply with GDPR requirements, maintain confidentiality, and implement appropriate security measures.

We do not sell or rent your personal data to third parties. We may disclose personal data to public authorities where required by law or to protect our rights and property.

International Transfers

In some cases, your data may be processed or stored outside the UK or European Economic Area. Where this occurs, we ensure that appropriate safeguards are in place, such as standard contractual clauses or reliance on adequacy decisions, to keep your information protected.

Security Measures

We take data security seriously and implement a range of technical and organizational measures to protect your data from unauthorized access, loss, misuse, alteration, or destruction. These measures include secure servers, restricted access protocols, regular system audits, and data encryption where appropriate.

User Rights Under GDPR

As a customer of Flower Delivery Norbiton, you retain certain rights concerning your personal data:

  • Right of Access: You can request information about the personal data we hold about you.
  • Right to Rectification: You can ask us to correct any inaccurate or incomplete data.
  • Right to Erasure: You may request the deletion of your personal data in certain circumstances (for example, if the data is no longer required for its original purpose).
  • Right to Restrict Processing: You have the right to limit the processing of your personal data under specific conditions.
  • Right to Data Portability: You can ask for a copy of your data in a structured, commonly used, and machine-readable format.
  • Right to Object: You may object to the processing of your data under certain lawful bases, such as direct marketing.
  • Right to Withdraw Consent: Where data processing is based on your consent, you can withdraw this at any time.

To exercise any of these rights or for further information, please contact us using the details in our Contact section found on our website. Please note we may require identification to verify your request.

Changes to This Privacy Policy

We review this Privacy Policy regularly to ensure compliance with legal requirements and business practices. We reserve the right to update this policy at any time. Any changes will be posted on this page with the date of revision.

Contact and Complaints

If you have any questions, concerns, or wish to exercise your data rights under this policy, please contact us using the details provided in the Contact section of our website. If you are dissatisfied with our response, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) or your local supervisory authority.

Policy Scope

This Privacy Policy applies exclusively to Flower Delivery Norbiton customers who place orders in Norbiton and the surrounding districts. It governs data handling for all orders, inquiries, and activities related to our flower delivery services in this area.